Implementation, support and development on GLPI ITSM tool, IT management and service desk.
What does GLPI do?
It is an ITSM (IT Service Management) tool that supports and facilitates the decision making of IT service managers.
It helps to plan and manage IT changes in the simplest way, to solve incidents and problems efficiently and also makes it possible to reliably control your company’s IT budget and expenses, managing your technology infrastructure and service desk at low cost.
Service table
Organize your support easily with GLPI: manage incidents / requests, create forms, define SLAs, provide the best experience to your customers.
- Tickets
- Problems
- Changes
- Statistics
- Forms
- Recurring tickets
Main functionalities
- Incident and service desk request management
- Generation of customizable business rules by entity to generate requests
- Customizable SLA escalation management per entity
- Assignment of applications to an area according to the category they belong to
- Reassigning requests to a specific area or user
- Approval or rejection of the application
- Possibility to add comments to the request
- History of status changes and interventions of the user who generates the request and the technician who attends to it
- Project and contract manager
Through ITMS processes we are able to control the life cycle of the software and infrastructure.
Through processes and metrics we support your company in the optimal use of resources.
The service desk and the different functionalities of GLPI and our specialized consulting allow you to standardize the flow of your IT operation.
Implement your service desk and asset management with us obtaining benefits such as:
- Initial platform setup, installation, configuration and parameterization
- Specialized support for first, second and third level
- Configuration of users, entities, rules and bulk loading of assets
- Advice on service management processes aligned with best practices.
- Cloud infrastructure, maintenance and support
